Under the changes to Data Protection Law, 25th May 2018 I am obliged to let all clients and students know these facts:
1 – AKUTAQ Coaching Services is registered with the Information Commissioner Office (ICO) and complies with all of the elements of current Data Protection Law which relate to this business.
2 – I record the following types of information electronically:
2.1 For the purpose of maintaining contact and promoting services: Name, Address, Telephone number, Email address
2.2 For the purpose of financial accounting: Details of payments that have been made to me for goods or services and payments that I may make to you – name, amount, date and type of payment only. I do not hold your bank account or card details.
All of this information is password protected and is never passed to third parties unless I have your verbal or written permission to share information.
3 – For clients I also record the following information on paper, kept securely in a locked filing cabinet:
3.1 For the purpose of maintaining contact: Name, Address, Telephone number, Email address
3.2 For therapeutic purposes: dates and type of sessions, family details, lifestyle and social circumstances, employment and education details, responses to work done, recommendations for future work.
3.3 Only if relevant to a client`s case I may also record some sensitive classes of information: details of physical, emotional or mental status, religious or other beliefs, sexual life, offences or alleged offences
3.4 For safeguarding purposes: contact details for your GP and your Next of Kin
For Insurance purposes: I am required to maintain your therapeutic records safely and securely for 5 years after your last session with me. After that, or upon my death or retirement, the records will be securely destroyed.
4 – Sharing of Information: I sometimes need to share the personal information I process with other professionals with the express purpose of enhancing the level of my care for you as my client. Where this is necessary I am required to comply with all aspects of the Data Protection Act (DPA). Under normal circumstances information is not shared unless I have been given your verbal or written permission. If safeguarding issues are involved for yourself or others I may be legally required to share information without your direct consent.
If necessary or required by law I may sometimes share information with:
- Healthcare professionals
- Social and welfare organisations
- Business associates such as counselling supervisors or other complementary therapists
- Professional colleagues
- Professional organisations and examining bodies
5 – You have a right to see copies of information which is held about you if requested in writing. I am obliged to provide that information within 40 days of the request being received.
6 – You have a right to ask me to delete or destroy all of the information that I may hold about you. If I am not required by law or for safeguarding purposes to maintain that information I will comply with your request.
AKUTAQ Coaching Services: 6 Lower Chirk Bank, Wrexham, LL14 5DD
CHANGES TO THIS POLICY
This policy may change from time to time. Please refer back to this page to keep up to date with such changes.
MAKING A COMPLAINT TO THE ICO
If you believe that I am not processing your date in accordance with the law then you have a right to complain to the Information Commissioners Office through their helpline on 0303 123 11