Under the changes to Data Protection Law, 25th May 2018 I am obliged to let all clients and students know these facts:
1 – AKUTAQ Coaching Services is registered with the Information Commissioner Office (ICO) and I comply with all of the elements of current Data Protection Law which relate to my business.
2 – I record the following types of information electronically:
2.1 For the purpose of maintaining contact and promoting services: Name, Address, Telephone number, Email address
2.2 For the purpose of financial accounting: Details of payments that have been made to me for goods or services and payments that I may make to you – name, amount, date and type of payment only. I do not hold your bank account or card details.
2.3 For training, certification and accreditation purposes: Levels, dates, types of training, assessment records, levels and dates of certification awarded.
All of this information is password protected and is never passed to third parties unless I have your verbal or written permission to share information.
3 – For clients I also record the following information on paper, kept securely in a locked filing cabinet:
3.1 For the purpose of maintaining contact: Name, Address, Telephone number, Email address
3.2 For therapeutic purposes: dates and type of sessions, family details, lifestyle and social circumstances, employment and education details, responses to work done, recommendations for future work.
3.3 Only if relevant to a client`s case I may also record some sensitive classes of information: details of physical, emotional or mental status, religious or other beliefs, sexual life, offences or alleged offences
3.4 For safeguarding purposes: contact details for your GP and your Next of Kin
For Insurance purposes: I am required to maintain your therapeutic records safely and securely for 5 years after your last session with me. After that, or on my death or retirement, the records will be securely destroyed.
4 – Sharing of Information: I sometimes need to share the personal information I process with other professionals with the express purpose of enhancing the level of my care for you as my client. Where this is necessary I am required to comply with all aspects of the Data Protection Act (DPA). Under normal circumstances information is not shared unless I have been given your verbal or written permission. If safeguarding issues are involved for yourself or others I may be legally required to share information without your direct consent.
If necessary or required by law I may sometimes share information with:
- Healthcare professionals
- Social and welfare organisations
- Business associates such as counselling supervisors or other complementary therapists
- Fellow trainers
- Professional organisations and examining bodies
5 – You have a right to see copies of information which is held about you if requested in writing. I am obliged to provide that information within 40 days of the request being received.
6 – You have a right to ask me to delete or destroy all of the information that I may hold about you. If I am not required by law or for safeguarding purposes to maintain that information I will comply with your request.
AKUTAQ Coaching Services
6 Lower Chirk Bank
CHANGES TO THIS POLICY
This policy may change from time to time. Please refer back to this page to keep up to date with such changes.
MAKING A COMPLAINT TO THE ICO
If you believe that I am not processing your date in accordance with the law then you have a right to complain to the Information Commissioners Office through their helpline on 0303 123 11